Frequently Asked Questions

Everything you need to know about your Arcturus experience.

What is the standard shipping timeframe?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be in their original condition with tags attached. Visit our Return Portal to generate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed sizing guide and fit recommendations. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

Arcturus accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and supply chain transparency to ensure a lower environmental impact.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to our tracking page where you can monitor your package's journey.